Independent regulator and competition authority for the UK communications industries.
Need help or advice with your communication services? You can type in your question in the box on the right hand side or search through the answers below.
How do I check mobile phone coverage in my area?
Can I keep my mobile number if I switch provider?
What is the process for changing mobile provider?
All Telephone FAQs
What is a Migration Authorisation Code (MAC)?
How can I get a ‘Tag on the Line’ removed?
What is a ‘Tag on the Line’?
All Internet Service FAQs
If I’m ripped off who will get my money back?
How safe is internet banking?
Can people see what sites I visit?
All Online Safety FAQs
What is the watershed?
How do I complain about a TV programme?
What should I do if I have reception problems on my digital terrestrial TV or Radio?
All Television FAQs
How do I report problems caused by Illegal Broadcasters (Pirates)?
Do I need a licence for CB radio?
What causes radio reception and interference problems?
All Radio FAQs
Can a telecoms provider change the terms of my contract?
What can I do about bad customer service?
What is an automatically renewable (rollover) contract?
All Services and Billing FAQs
How do I complain about advertising on TV?
How can I tell if an advertisement is breaking the rules?
Are radio and television stations allowed to advertise or promote goods and services during their programmes?
All Advertising FAQs
How do I get a MMSI number?
How do I renew my Amateur Radio licence?
What type of business radio licence would be the best for me?
All Spectrum FAQs
What is the difference between Royal Mail’s Signed For and Special Delivery Guaranteed?
What do I do if mail arrives damaged or has not arrived at all?
How do I complain about my postal service?
All Post FAQs
What is Ofcom?
All About Ofcom FAQs