Internet Service

Ofcom has asked fixed-line ISPs to sign up to a voluntary Code of Practice which requires them to provide consumers with more information and advice on the maximum broadband speed they can individually expect to achieve.

Ofcom will consider formal regulation if this doesn’t solve the problem. Read the full Code.

A plain English version of the Code can also be found at the Ofcom website.

An up-to-date list of companies that have signed up to the code can also be found at the Ofcom website.

If you think that your ISP has not provided the information you are entitled to under the Code of Practice, please let us know.

We do not investigate individual consumer complaints. However, we record and monitor complaint levels. If we identify an area of concern we may raise the matter with the management of the company directly.

The information you provide will be used for monitoring purposes. We will not respond to you about your individual complaint.

Watch our video on how to improve broadband speeds