About Ofcom

Contact Ofcom

OfcomlogoIf you want to write to Ofcom, our head office is:

Riverside House
2a Southwark Bridge Road

If you want advice or to complain to Ofcom please call us on 0300 123 3333 or 020 7981 3040. We are open Monday to Friday from 9.00am to 5.00pm.

We also take online submissions through our website in the Advice and complaints area.

Switchboard: 0300 123 3000 or 020 7981 3000
Fax: 020 7981 3333
Textphone: 020 7981 3043  – please note that this number only works with special equipment used by people who are deaf or hard of hearing.

If you need local directions to get to our office please view this map.

Opening Hours

Our Switchboard is open from 09:00 to 17:00 hrs, Monday to Friday. The Consumer Contact Team, Ofcom Licensing Centre and Ofcom Numbering Team are all open from 09:00 to 17:00hrs, Monday to Friday.

Consumer Contact Team

If you have a complaint about a Telecommunications, Broadcast or general issue please call 0300 123 3333, 020 7981 3040 or if you want to complain in Welsh, 020 7981 3042. Alternatively, visit the Advice and complaints area of our website. If you want to ask for advice about a Telecommunications, Broadcast or general query please call us on 0300 123 3333 or 020 7981 3040 or use our Frequently Asked Question system.

Licensing enquiries

If you have a licensing enquiry please contact the Ofcom Licensing Centre on 0300 123 1000 or 020 7981 3131 or visit the licensing area of our website.

Numbering applications

If you are a Communications Provider wishing to apply for an allocation of telephone numbers, please see our numbering pages or contact the Ofcom Numbering Team via our Switchboard on 0300 123 3000 or 020 7981 3000.

The Ofcom Online Licensing Service

The online system covers Ship’s Radio and Amateur Radio licences. Over the next few months it will be expanded to cover many other types of licence that fall within Ofcom’s area of responsibility. For help with the service contact our specialist support team.

Ofcom in the Nations and Regions

To contact Ofcom’s offices in the Nations and the English Regions, please see the Ofcom in the Nations & Regions area of our website.

Media and analysts

If you are a journalist or analyst please contact our Media Office directly.

Conference speakers and visits

Information for UK and international companies.

Freedom of Information

If you wish to make a request for information under the Freedom of Information Act, please complete our information request form. Further guidance on accessing information is available here.