a a a Display options
Follow Ofcom on Facebook Follow Ofcom on Twitter Subscribe to the Ofcom RSS Follow Ofcom on YouTube Subscribe to the Ofcom Email Updates

Independent regulator and competition authority
for the UK communications industries.

Search Ofcom

Online Safety

If I’m ripped off who will get my money back?

Man with laptop and credit cardIf you experience financial loss due to online fraud, there are a number of options available to you.

First, make sure that you dont hand over any more money.

You should then contact the UK’s national fraud reporting centre, Action Fraud .  If you’ve been scammed, ripped off or conned, you can report the fraud to them.

If you paid with a credit card, contact the card issuer to ask for an investigation.

If you paid using an online payment service, such as PayPal,  check their website to see if you qualify for their fraud protection programs.

Watch our video on how to shop safely online


Ask us

Rate this FAQ

Did you find the answer to your question?