What can I do about my mail if I will be away from home for a while?
Keepsafe is a service whereby Royal Mail holdscustomers’ mail for up to 2 months at their local delivery office while customers are away from their home or business premises.
There are some items which will still be delivered, for example;
- Royal Mail will not hold mail for people not on the Keepsafe form unless stated by the customer.
- They will hold recorded delivery items for 1 week only and special delivery items for 3 weeks; after this time these items of mail will be returned to sender. Customers will be notified of these items via a ‘While you were out Card’ through their letterbox
- Royal Mail will also not hold perishable items. Such items will be returned to sender.
- If customers want to cancel their Keepsafe early, this must be done in writing; no money will be refunded in the event of early cancellation. Customers cannot pick their mail up from the Delivery Office.