Post

How can I redirect my mail if I move house?

Royal Mail’s Redirection service allows customers to have mail redirected from their old private address to a new address.  There is also a redirections service if you are moving business premises.

Customers can apply for a redirection at their local post office or by contacting Royal Mail’s Redirection Centre on 03457 777 888. Or visit www.royalmail.com/redirection  

This service is not available for all customers, nor does it cover some types of mail. For example:

  • Mail for people not included in the application.
  • Parcelforce Worldwide products.
  • Mail addressed to boarding houses, hotels, colleges or other multi-occupied premises.
  • Mail for people who didn't live at the previous address. Redirecting without proper authority is a criminal offence.
  • Personal mail from a business address to a private address.
  • Mail from one PO Box to another in the same delivery office.
  • Mail from an overseas address to a UK address
  • Mail from a BFPO (British Forces Postal Office) address
  • Special Delivery and Recorded items to a redirection address abroad. We'll return these items to the sender
  • Social security and benefit mail. These items are returned to the sender as part of the Social Security Administration (Fraud) Act 1997