Post

Royal Mail’s Redirection service allows customers to have mail redirected from their old private address to a new address.  There is also a redirections service if you are moving business premises.

Customers can apply for a redirection at their local post office or by contacting Royal Mail’s Redirection Centre on 08457 777 888. Or visit www.royalmail.com/redirection  

This service is not available for all customers, nor does it cover some types of mail. For example:

• Mail for people not included in the application.
• Parcelforce Worldwide products.
• Mail addressed to boarding houses, hotels, colleges or other multi-occupied premises.
• Mail for people who didn't live at the previous address. Redirecting without proper authority is a criminal offence.
• Personal mail from a business address to a private address.
• Mail from one PO Box to another in the same delivery office.
• Mail from an overseas address to a UK address
• Mail from a BFPO (British Forces Postal Office) address
• Special Delivery and Recorded items to a redirection address abroad. We'll return these items to the sender
• Social security and benefit mail. These items are returned to the sender as part of the Social Security Administration (Fraud) Act 1997