How do I complain about Parcelforce?

Parcelforce, although a division of Royal Mail Group, is not a regulated service. Courier services (over £1) and parcel services (over 350g) are fully open to competition.

Your complaint should be directed to Parcelforce at:

0344 800 4466

0344 800 5550 (for Welsh speaking customers)

08000 855 854 (textphone for customers with impaired hearing)

You can also use Parcelforce’s online complaints form.