Services and Billing
What is Ofcom doing about rollover contracts?
Ofcom confirmed in September 2011 that rollover contracts would be banned from December 2011.
The contracts, also known as Automatically Renewable Contracts (ARCs), roll forward to a new minimum contract period – with penalties for leaving – unless the customer actively opts out of the renewal.
The ban applies to ARCs for fixed voice and fixed broadband services sold to residential and small business customers.
- What is an automatically renewable (rollover) contract?
- What should small businesses consider when taking out a new contract?
- My provider has tied me into another 12-month contract without informing me – are they allowed to do this?
- I’m moving house and my provider wants to extend my contract for another 12 months – are they allowed to do this?
- Can a telecoms provider change the terms of my contract?