Services and Billing

What is Ofcom doing about rollover contracts?

man looking at billOfcom confirmed in September 2011 that rollover contracts would be banned from December 2011.

The contracts, also known as Automatically Renewable Contracts (ARCs), roll forward to a new minimum contract period – with penalties for leaving – unless the customer actively opts out of the renewal.

The ban applies to ARCs for fixed voice and fixed broadband services sold to residential and small business customers.

Read our statement