Services and Billing

My provider has gone out of business. What can I do?

It is an unfortunate reality that sometimes businesses struggle financially and can eventually go out business.

But there are already processes and regulations in place to protect consumers should this happen and Ofcom is continuing to work with companies across the telecoms industry to ensure these rules are followed.

We have a consumer guide which explains more about what you would need to consider should your landline telephone or broadband provider go out of business.

It not only explains what would happen, but also what steps you would need to take next.

There’s advice on finding alternative suppliers, as well as what to do if you suffer a complete loss of service.

Download our consumer guide