Services and Billing
My provider has gone out of business. What can I do?
It is an unfortunate reality that sometimes businesses struggle financially and can eventually go out business.
But there are already processes and regulations in place to protect consumers should this happen and Ofcom is continuing to work with companies across the telecoms industry to ensure these rules are followed.
We have a consumer guide which explains more about what you would need to consider should your landline telephone or broadband provider go out of business.
It not only explains what would happen, but also what steps you would need to take next.
There’s advice on finding alternative suppliers, as well as what to do if you suffer a complete loss of service.
- I’ve had to cancel my service whilst in contract for reasons out of my control, should I have to pay a charge for this?
- I’ve been in hospital and unable to pay my bills, should I still have to pay late payment charges?
- I’m moving house and my provider wants to extend my contract for another 12 months – are they allowed to do this?
- How are consumers informed about them?
- What is Ofcom’s role in relation to consumer complaints about products and services supplied by communications providers?