Services and Billing
What does accreditation mean to consumers?
Our price accreditation scheme ensures that any accredited site provides prices that are accurate, comprehensive, up to date and accessible.
However, only the method of calculating and presenting such prices, the price comparison calculator, is accredited under the scheme.
The accreditation does not extend to other activities of the company. For example Ofcom does not endorse any other non-price information including research reports, best buy guides or consumer forums that are provided along with the company’s price comparison information.
Accredited companies should endeavour to make their price comparison information accessible to all consumers.
These companies may do this by providing comparative prices online, over the phone or in writing to ensure that consumers seeking information on prices can do so by a variety of different contact methods.
- What is Ofcom’s role in relation to consumer complaints about products and services supplied by communications providers?
- What do I do if I receive an excessive bill?
- How do I dispute a bill?
- I am disabled - am I entitled to discounts on my phone bill?
- What is Ofcom’s role in relation to disputed bills?