Services and Billing

I am disabled - am I entitled to discounts on my phone bill?

BT Basic is a social telephony scheme for customers who are in receipt of any of these means tested state benefits:

  • Income Support
  • Income-based Jobseeker’s Allowance
  • Pension Credit (Guarantee Credit)
  • Employment and Support Allowance (income related)

BT Basic is designed for people who make few calls but who rely on the phone. It reduces the line rental to £15.30/quarter and also includes £4.50 worth of calls.

Disabled people are not automatically eligible - you have to be on means tested benefits to qualify.

However, the restriction on having a second fixed line does not apply if you are disabled or chronically sick; this allows people to have a line that is used for a care alarm or monitoring system (for example a pendant that you can press if you have a fall). People in care homes are eligible for BT Basic if they are on means tested benefits.

BT can check with the Department for Work and Pensions that you are on means tested benefits, so you do need to provide your National Insurance number and the name of the benefit you receive.

This avoids the need to send personal documents through the post, and the information you give can only be used for this purpose. If you are eligible for Pension Credit but have not so far claimed it, you may wish to do so even if it only brings you a very small amount of money a week, as you will then be eligible for BT Basic.

In the Hull area only, KCom is the universal service provider and its social tariff is called the Social Access Package.