Services and Billing

I’ve been in hospital and unable to pay my bills, should I still have to pay late payment charges?

In many cases like this it is likely that late payment charges will still be payable, though they should be set at a fair level following our guidance.

But, your suppliers’ terms and conditions may set out exceptional circumstances where those charges are not payable.

Or, it may agree to waive any charges if there are good reasons for late payment. Again, it is always worth discussing this with your supplier.