Services and Billing

What is an automatically renewable (rollover) contract?

Automatically Renewable Contracts (ARCs) – or ‘rollover contracts' – automatically roll forward into a new minimum contract period – with penalties for leaving – unless you actively opt out of the renewal.

Ofcom confirmed in September 2011 that rollover contracts would be banned from December 2011.

The ban applies to ARCs for fixed voice and fixed broadband services sold to residential and small business customers.

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