Services and Billing
Who is entitled to use the ADR scheme?
- How do I know which ADR scheme my communication provider is with?
- What is an alternative dispute resolution (ADR) scheme?
- What should I do if I’m not happy with how the ADR scheme has handled my complaint?
- What if I’m not happy with the decision made by the ADR scheme?
- At what stage can I take my complaint to the ADR scheme?