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What is a Porting Authorisation Code(PAC)?

Mobile phone in handMobile phone customers have the right to take their number with them when they switch provider. This is known as  known as mobile number portability.

The process is simple. To transfer or 'port' your number, you ask your current mobile provider for a PAC (Porting Authorisation Code) before your service is terminated.

PACs have to be issued immediately over the phone or within a maximum of two hours by text message.

Once you have your PAC, it’s valid for 30 days and you must give it to your new mobile provider within this time.

If it runs out, you will need to request a new PAC from your existing mobile provider.

Once your new provider has your PAC and notifies your existing provider of the port request, your number will normally be transferred the next working day.

Some mobile phone providers may charge you a fee to move your number.

You must also remember that, if you are still under contract to your old company, you may still be liable for charges under that contract.

Mobile contact numbers

3 0843 373 3333

EE 07953 966250

T-Mobile 0845 412 5000

Tesco Mobile 0845 301 4455

Virgin Mobile 0845 6000 789

Vodafone 03333 040 191