Telephone

Having your telephone provider changed without your knowledge and/or consent is an extreme form of mis-selling known as ‘slamming’.

The first you may know about it is when you receive a bill from a new company out of the blue.

Slamming is unacceptable and Ofcom has introduced tough new rules to clamp down on this problem.

Telecoms firms found breaching our rules can now face fines of up to 10 per cent of their turnover.

Phone mis-selling - a video guide

What to do if you’re being ‘slammed’

• Contact your current provider and get them to cancel the unwanted move.
• If the service has already transferred, ask your original provider to transfer you back to them.
• If you’re aware of the ‘new’ company involved and want to take the matter further, you should follow their official complaints procedure.

Click here for details of how to make a telecoms complaint. Our guide explains what you need to do each step of the way.

How you can help us to tackle slamming

Consumers continue to play a vital role in helping us tackle slamming.

Although we can’t investigate individual cases, your complaints can lead to us launching investigations and ultimately to us taking action.

By working with us to tackle slamming, you can help bring about much wider benefits for millions of consumers and ensure that others don’t fall victim to this form of mis-selling.

I want to complain about slamming