How do I get my mobile phone unlocked?

If your handset is locked you can ask your provider to unlock it for you.  Phones reported as lost or stolen will not be unlocked.

Mobile providers have different policies and processes for unlocking phones. For example, some will only unlock your mobile phone after a certain period of time has passed and will charge a fee, while some will unlock your phone at any time for free.

Some handsets can be unlocked relatively quickly, for example most providers unlock iPhones within three days. For other handsets, unlocking may take longer, particularly if your provider has to contact the handset manufacturer to get the unlocking code. This is often the case for older handsets.

To find out more, read our guide about mobile phone locking and unlocking including the current policies of the major providers.

Mobile phone locking and unlocking guide