What is Ofcom’s role in relation to malicious or nuisance calls?

Woman on phoneWhilst Ofcom has put in place a register to stop consumers receiving unsolicited sales calls, there are no Ofcom regulations specific to malicious or nuisance calls as these are a criminal offence.

If you are receiving malicious or nuisance calls, you should tell your phone company as soon as you receive one. It doesn’t matter whether you know the caller’s identity or not.

You should ask your phone company's customer services if it has a nuisance or malicious calls team. If there is a dedicated team, you should tell them that you have received a malicious or nuisance call and tell them what the caller said. 

If there isn’t a dedicated team, ask customer services for advice on how to approach this.

In some cases, particularly if the caller is threatening, your phone company will advise you to call the police.

If the caller is making direct threats to you or your family, and you believe those threats to be real and immediate, you must call 999 straight away.

However, if you believe that the threats made are not immediate, you should call your local police station on their normal local telephone number.

You may be offered ‘anonymous call’ rejection from your provider which should prevent these kinds of calls in the future (ask your provider if there’s a charge for this service).  However, this may block some calls you might want to continue receiving, such as calls from overseas.

Read our guide for more information