a a a Display options
Follow Ofcom on Facebook Follow Ofcom on Twitter Subscribe to the Ofcom RSS Follow Ofcom on YouTube Subscribe to the Ofcom Email Updates

Independent regulator and competition authority
for the UK communications industries.

Search Ofcom

Telephone

My local payphone is being removed – what can I do?

Some phone boxes are expensive to run and very rarely used.

When removing the last phone box from a particular location, BT and KCOM must consult with the district council or unitary authority or equivalent local body.

The local bodies will usually consult locally before making its decision and can veto the proposal.If your local phonebox is under threat of removal and you are opposed to the removal, write to your local council.

More details are set out in this Ofcom guidance.

Ask us

Rate this FAQ

Did you find the answer to your question?