My local payphone is being removed – what can I do?
Some phone boxes are expensive to run and very rarely used.
When removing the last phone box from a particular location, BT and KCOM must consult with the district council or unitary authority or equivalent local body.
The local bodies will usually consult locally before making its decision and can veto the proposal.If your local phonebox is under threat of removal and you are opposed to the removal, write to your local council.
More details are set out in this Ofcom guidance.
Services and Billing
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