Telephone

What are premium rate services?

Mobile phone in handWith mobile phones being so popular, there are a whole range of interactive services that consumers can now take advantage of.

These can range from receiving a daily horoscope, following football scores or downloading the latest ringtone.

Although these services often provide a benefit, sometimes consumers can find that they have been signed up in error or are receiving more text messages than were originally requested.

Because the costs associated with these services are expensive (sometimes £1.50 per text), if you have not agreed to receive them, they can prove to be very costly.

Whilst Ofcom has overall responsibility to make sure premium rate services (PRS) are regulated, PhonepayPlus carries out the day-to-day regulation of PRS.

If you are receiving PRS text messages which were not requested, you should contact your mobile provider and ask that they supply you with a contact name and number for the company that is sending these. If the messages have been received, your mobile provider will charge you for this.

Once you have the details, you should contact the company that has sent you these messages.

If you are unable to resolve the matter with this company, you can get further advice from PhonepayPlus.