Telephone

What is Ofcom’s role in relation to unsolicited sales calls?

Call centreOfcom is required to make available (and maintain) a register where you can opt out of receiving unsolicited sales calls.

This is carried out on Ofcom’s behalf by the Telephone Preference Service Limited (TPS).

To stop receiving these calls, simply register your details with the TPS.

In 28 days, a ban comes into effect that forbids any company cold-calling you over the phone.

If you are still getting calls after 28 days, then you can complain to the Telephone Preference Service, using the link above or by ringing 0845 0700707.

The TPS will contact the company involved, and will also report your complaint to the Information Commissioner who enforces the relevant regulations.

Read our in-depth nuisance calls and messages guide