Telephone

Who pays when I receive a call abroad?

Tourist on phoneUnlike at home, consumers are charged for receiving a call on their mobile when travelling abroad.

This is because whenever you use your mobile abroad you are ‘roaming’ on a foreign provider’s network and they charge your mobile provider in the UK for use of their network, when calls are made and received.

While roaming charges for receiving a call abroad are generally less than those for making a call, you should still check these and other charges with your provider before travelling.

All of the mobile provider websites contain information on prices for various types of call, including those for receiving a call or text message.

Additionally, your operator is required to send you a message with personalised roaming price information when you first enter another country abroad.

Learn more about using your mobile abroad.

We also have a guide on using your smartphone or tablet abroad.