Television

What should I do if I have reception problems on my cable TV?

Remote with TVProblems could be caused by a fault in the cable company’s equipment or a faulty connection between your cable set-top box and the cable wall socket, or between the set-top box and your TV set.

There could be a problem within your TV set itself or interference to your TV from another electronic device in your house.

Try turning off your set-top box at the mains, waiting for 30 seconds, then turn it back on again. This will often fix problems such as loss of sound or picture.

If that doesn’t work, try unplugging all connections, then plugging them back in again.

If the problems continue, speak to your cable TV company.

Unfortunately Ofcom do not have responsibility for Cable TV systems.